Overview
Our refund and returns policy lasts 30 days strictly on limited manufactured products we sell, such as tree stands, hats, clothing, and watering poles. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, wreaths, Christmas trees, plants, feed, firewood, and eggs cannot be returned, but may be eligible for exchange.
Refunds
Refunds only apply to manufactured products we sell in unused condition. Please bring the product and your receipt back during shop hours, and we will refund the full amount via your original payment method. Note credit card returns may take 2 business days to process.
Exchanges
We only replace items if they are defective or deemed damaged due to manufacturer defect. If you need to exchange it for the same item, stop in during our shop hours with the item and receipt, or if during our off-season contact us via our Contact Us page and we will schedule a time to be available for the exchange. Perishable items are exempt from exchanges unless purchased within the last seven days, and is at the discretion of the owner.
Ride Tickets
Tickets for wagon or sleigh rides are final, and are not eligible for a refund. We suggest you arrive early to ensure you don’t miss your scheduled time. We may try and accommodate a change of your booking date and time with at least 48 hours notice.
We may have to make the decision to cancel events for the day due to bad weather or other circumstances outside of our control. Should this occur, we will make attempts to notify you with the email address and phone number you provided, and will issue a refund to your payment method within 3 business days.
Need help?
Contact us through our contact form for questions related to refunds, returns, and/or exchanges.